Hi there, Wanb Express is a shipping agent in China, they won't deliver your package in Italy, but their partner does. If you're in Italy, GLS will help to deliver your package. You can call GLS Italy by 02.98.03.55.56. The automatic system is opened 24/7, while the customer service will be available from 9am~6pm(Mon-Fri).
Still trying to track your international parcel? Try out tracktry - the most advanced parcel tracking tool. Find out where your package is right now!