I bought a bunch of essentials a few days before it was actually needed on the 8th of January 2021. To my surprise I get a notification on the 12th from Clicks that the delivery cannot be made because the address was wrong. I immediately phoned them and was told the parcel is with Dawn Wing. I phone Dawn Wing and they tell me the postal code was not correct. Obviously a courier company can’t figure out the correct postal address using the exact area, they are apparently not allowed to use Google... I gave them the correct postal address and they said the parcel will be out for delivery the next day on the 13th. I stayed home for the collection and they never arrived. I phoned them again on the 13th, they the parcel is not out for delivery and the address was not updated. A lady said they will phone me back as soon as possible to let me know when the parcel will be delivered. Nothing! I phoned again later and your rude agent dropped the phone in my ear when she could not answer my question on when the parcel will be delivered. So much for customer service... The same thing on the 14th, I phoned both Clicks

Thought my parcel's lost at first, thank god it's not.