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DHL eCommerce Tracking

Covering over 200 countries, DHL eCommerce solutions offers customized domestic and international shipping services for individual senders or eCommerce merchants to meet their needs.
DHL eCommerce live tracking is a convenient function that allows customers to know the whereabouts of their DHL packages by simply entering the tracking number into the DHL Track & Trace box and getting tracking information within a second.

DHL Global Mail

DHL Global Mail, also known as DHL eCommerce, is a division of the DHL group to provide reliable and convenient shipping solutions especially for eCommerce.
DHL Global Mail Tracking ensures that customers can track and monitor their DHL shipments throughout the entire shipping process, resulting in improved logistics efficiency and customer satisfaction.

When can I know the tracking info after I played the order?

You can know your package’s tracking info about 1~2 working days after it has been processed in DHL ECommerce facility.

How long can I receive my international package with DHL ECommerce?

International Shipping Service Maximum Weight The Standard Delivery Time
DHL Packet International 4.4 lbs 4-8 working days
DHL Parcel International Standard 44 lbs 4-8 working days(Europe) 8-14 working days(Rest of world)
DHL Parcel International Direct 44 lbs 3-10 working days

If you want to know more about DHL ECommerce international package, please click here

When can I receive my domestic parcel with DHL ECommerce?

  1. DHL Smart Mail Parcel
    It will take about 2-8 working days to deliver to the recipient.

  2. DHL Smart Mail Parcel Plus
    You can receive your package through 2-8 business days.

  3. DHL Smart Mail Parcel Return
    It will take 3-8 working days to return.

Contact DHL ECommerce

  1. United States
    Contact us: +1 317-554-5191

  2. Australia
    Contact us: +61 1 800 77 2809

  3. Austria
    Contact us: +43 1 253 53 55

  4. Canada
    Contact us: +1 317-554-5191

  5. Chile
    Contact us: 600 830 1760

  6. China
    Contact us:
    +86 10800 600 0143 (North - domestic)
    +86 10800 260 0727 (South - domestic)

  7. Hong Kong
    Contact us: +852 800 960 558

  8. United Kingdom
    Contact us: +44 (0)3330037703

  9. Singapore
    Contact us: 800 601 1470 (domestic)

  10. Russia
    Contact us:
    +7 495 984-30-85 (Moscow)
    +7 800 100-30-85 (Other)

DHL ECommerce

Professional Grade Order Status & Package Tracking