(10 reviews)
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    • May 29, 2020

      SCAM. They failed to deliver a parcel, then said they will charge me to return it to the sender, and lastly abruptly ended our conversation without replying any of my emails ever again. To this day, I still don't know where my parcel is.

    • May 26, 2020

      TERRIBLE EXPERIENCE-A company is judged on what it does to remedy a problem., This company acts like the dodgiest secondhand car salesman ever, all smiles, but when they customer has a problem , they are as slippery as a greased pig in their excuses not to pay out. Judging by the terrible scores on here and the very vocal dissatisfaction of Internet forum users, I would put forward the theory that they may have a policy of never actually ever paying anything out. I have never heard from anyone who has ever got compensated for lost or damaged items, I should imagine its below 20% and that's being generous, be good to do an 'freedom of Information' request to get the actual figures off them, but I forgot , you may not be able to as they are a Spanish company and small claims or citizens advice may not apply to them because of their Foreign status. Complain to Ebay to remove these charlatans and in the meantime . DO NOT USE PACKLINK, find more reliable alternatives, I lost money and a customer because of this awful company. Shutl were better and that's saying something!

    • May 23, 2020

      I am not going to use packlink again. Although, the shipping company was supposed to collect my package from my door, they never showed up and they never bothered to inform me. I had to bring my heavy package to their shop. As if that was not enough, one month later they over charged me saying the dimensions i gave them were wrong. Which is weird because i was just returning some weights i ordered online. Very disappointing service!!!

    • March 31, 2020

      Horrible. They should be banned and prosecuted. I don't know why and how Ebay works with them. They've broken my package and never refund the insured amount, even after dozens of emails and filled claims. STAY AWAY FROM PACKLINK

    • March 31, 2020

      Please don't use Packlink under any circumstances. If your package arrives damaged or in the case of loss, you'll never get refund from them.

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