Don’t use this company. If anything goes wrong, which it will, you have zero chance of getting any customer support. They just don’t care. Repeated demands for additional charges for the same delivery, three months after it was dispatched. “Send us the photos to prove it wasn’t oversize” they say. OK, of course I keep photos of my parcels for three months after I dispatched them... Each time the amount charged for overpayment was different (why?). “A new computer system, charge letter was sent in error please ignore it”. Two weeks later another request for payment. “Ignore it, we’ll waive the charge”. Two weeks later, my account was debited. I disputed the charge and guess what - once they have their money, a resounding silence. Nothing, zilch. No replies. No phone number. Web chat seems to be mysteriously unavailable. Just repeated emails into the ether. So, I wont be using Packlink ever again and I suggest you don’t either. Also, I assume Packlink are connected to EBay. Good job EBay they’ve damaged your reputation too.

Worst experience ever!! do not book any delivery with packlink as they are completely carless and won't help you at all if there is any issue. I booked a delivery option for my parcel to arrive last Friday 11th of December the latest, it was supposed to arrive in 3 days and 7 days was the maximum waiting time,Ii paid extra for this as there were other delivery options with the parcel arriving in 10 days that were half price. Last Friday my parcel was stopped so I contacted packlink in the morning to know what was happening and when it will be delivered. After ages waiting in the chat I was told that they will contact the company and get back to me. After 5 days I haven't heard anything from packlink. I've checked everyday with them in the chat and no one has been able to tell me where my parcel was and when it would be delivered. I had to call the delivery company myself to find my parcel and open a case for it to be delivered to my home! Basically I had to do packlink's work. In the meantime packlink has done nothing, they didn't even contacted TNT last Friday as they advised they would do. I have submitted 3 claims and I am still waiting for answer too after 5 days. There is no way to talk with a manager and there is no phone available, which make it harder to reach them and in the chat when you ask for explanation about what happen and about the delays the assistant just leave the chat. If you don't want to be stressed and worried for days do not use this company.

ABSOLUTELY SHOCKING - ZERO CUSTOMER SUPPORT - THEY WILL BILL YOU £50 CHARGES UPTO 2 MONTHS AFTER POSTING PARCELS AND TAKE MONEY FROM YOUR ACCOUNT FOR MULTIPLE PARCELS THEY CLAIM ARE OVERSIZE - THEY ASK YOU TO PROVE THEY WASNT, BUT HOW CAN YOU 2 MONTHS AFTER POSTING THEM. CUSTOMER SUPPORT IGNORE COMPLAINTS - NEEDS CLOSING DOWN - WORST THING TO HAPPEN TO EBAY IN OVER 20 YEARS!!!

It is quite sad when someone needs to turn to these sites as the last hope that something happens if you pour out all your disappointment about a service company. I am losing the last drops of hope to ever receive anything from my two big luggage with was full of personal and sentimental items. Shame on this company I don't think they even bothered to try to find it at all. Maybe everything got stolen in the first half an hour, not sure what to think about the whole case any more after three months.

A month after I received my parcel Packlink charged me an additional £160 as they say that my parcel was bigger and heavier than what I paid for. The only way to prove them wrong is to send them pictures of the measurements and weight of my parcel, which obviously was not possible for me to prove after a month of receiving the parcel. very disappointed, I will never use their services again