SCAM. They failed to deliver a parcel, then said they will charge me to return it to the sender, and lastly abruptly ended our conversation without replying any of my emails ever again. To this day, I still don't know where my parcel is.

TERRIBLE EXPERIENCE-A company is judged on what it does to remedy a problem., This company acts like the dodgiest secondhand car salesman ever, all smiles, but when they customer has a problem , they are as slippery as a greased pig in their excuses not to pay out. Judging by the terrible scores on here and the very vocal dissatisfaction of Internet forum users, I would put forward the theory that they may have a policy of never actually ever paying anything out. I have never heard from anyone who has ever got compensated for lost or damaged items, I should imagine its below 20% and that's being generous, be good to do an 'freedom of Information' request to get the actual figures off them, but I forgot , you may not be able to as they are a Spanish company and small claims or citizens advice may not apply to them because of their Foreign status. Complain to Ebay to remove these charlatans and in the meantime . DO NOT USE PACKLINK, find more reliable alternatives, I lost money and a customer because of this awful company. Shutl were better and that's saying something!

I am not going to use packlink again. Although, the shipping company was supposed to collect my package from my door, they never showed up and they never bothered to inform me. I had to bring my heavy package to their shop. As if that was not enough, one month later they over charged me saying the dimensions i gave them were wrong. Which is weird because i was just returning some weights i ordered online. Very disappointing service!!!

Horrible. They should be banned and prosecuted. I don't know why and how Ebay works with them. They've broken my package and never refund the insured amount, even after dozens of emails and filled claims. STAY AWAY FROM PACKLINK

Please don't use Packlink under any circumstances. If your package arrives damaged or in the case of loss, you'll never get refund from them.