Tracking your Purolator packages, shipments with tracking number

Established in Canada in 1960, Purolator set up the comprehensive transportation and logistics network for the customers thus it is known as leading express and logistics provider in Canada, and its shipping services include courier service, Freight service, same day service, logistics service, E-commerce, and international service.

How long will Purolator keep my shipment if I am not at home to pick up it?

Your package or item will be held at Purolator local post delivery office for a maximum of 5 working days.

When can I receive my package from Canada to the US with Purolator express service (Purolator U.S service)?

It will take about 1 business day to deliver your shipment, if you want to know more, please click here.

About Purolator Live Chat

There are Purolator Live chat hours of operations, from Monday to Friday.

1. Tracking Inquiries:
   English agent: 8 a.m. - 9 p.m. (Eastern)
   French agent: 9 a.m. - 6 p.m. (Eastern)

2. Billing & Invoice Inquiries:
   English agent: 8 a.m. - 7 p.m. (Eastern)
   French agent: 9 a.m. - 4:30 p.m. (Eastern)

3. Technical Support:
   English agent: 8 a.m. - 9 p.m. (Eastern)
   French agent: 9 a.m. - 6 p.m. (Eastern)

4. General Inquiries:
   English agent: 8 a.m. - 9 p.m. (Eastern)
   French agent: 9 a.m. - 6 p.m. (Eastern)

Contact Purolator

1. Customer Service Hotline
   1-888-744-7123

2. TTY for the hearing impaired
   1-800-561-7876

3. Technical Support
   1-800-459-5599

4. Freight Customer Service
   1-888-302-8819

Can I drop off Purolator at Canada Post?

Even Purolator is 91% owned by Canada Post. It still different from Canada Post. Purolator packages need to be dropped off its own drop box.

Does Purolator deliver on Sundays?

You can assign a specifical day for delivering if needed. However, it may generate additional charges.