Tracking Information Explanation - Not Found |

Speaking of receiving packages, we are all familiar with that. Especially when ordering something online, we can't help checking the status online over and over again and looking forward to its arrival. Most tracking information are easy to be understood, but when it says "Sorting Complete" "Receive item in office of exchange (inb)" "Insert item into bag (Otb)", we may feel super confused and don't know what they are talking about. Especially when we have plans to go out and have to get our packages in a limited time. Knowing more about the tracking information and figuring out its true meaning can help us act accordingly and timely. Thus, get our package delivered on time.

General Introduction of Tracking Information

Generally, all the tracking information can be divided into 4 stages.

Not Found

When you entered wrong or newly-generated tracking number, you will receive feedback like the number you trace doesn't exist. For newly-generated tracking numbers, it's better to wait for 1~3 days before the shipping company or the courier updates your tracking information. However, more and more shipping companies or couriers will present "waiting for pick-up/pick up" even it's a newly-generated tracking number. We'll talk about it in the next part.

The following words or sentences prove the "NOT FOUND" of the package you're trying to track.



  • Status Not Available

  • The tracking number may be incorrect or the status update is not yet available. Please verify your tracking number and try again later.

2. FedEx

  • Not found

  • This tracking number cannot be found, please check the number or contact the sender.

3. UPS

  • The tracking number you entered is not valid. Please review or contact the sender to verify the number.

  • UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please verify your information.

What can I do if my package is "Not Found"?

  • Verify your tracking number, not your order number

  • Ask your seller/merchant if they have sent your order & Confirm with them the tracking number and its courier/shipping company

  • Try to re-track it the next day